Terms & Conditions

The use of this website and the purchase of products in the store is subject to the following terms and conditions.

1. Intellectual and industrial property

All texts, images and videos reproduced or represented on the website www.debarro.pt are the exclusive property of Cerâmica DeBarro and, as such, strictly reserved to Cerâmica DeBarro, protected under the terms of copyright, as well as intellectual property rights , in relation to third parties.

Any reproduction or representation, in whole or in part, of the www.debarro.pt website, or of all or part of the elements included therein, are prohibited without proper authorization.

Reproduction or representation of all or part of any registered distinctive signs is strictly prohibited without proper authorisation.

2. Products and Prices

Our products are 100% handmade. Each piece is unique and may contain small marks from the manual process, variations between actual and advertised size and color. The images accompanying each product are merely illustrative and may differ from the product received.

Our products are not waterproof and are recommended for indoor use.

Prices are in Euros with 23% VAT included, to which shipping costs will be added.

Prices, specifications and quantities of products are subject to change without prior notice.

3. Orders and Payments

We ship our products all over the world. If your destination is not on the list available at checkout, please contact us. Alternatively, orders can be picked up at our address.

After order confirmation, an email will be sent to the registered address with the order details and an email with the invoice.

If an order cannot be satisfied in part or in full, the customer will be contacted.

After receiving the data regarding the order, the customer has 1 day to make the payment. If you do not do so within this period, the order will be automatically cancelled.

The order will be processed within a maximum of two business days after payment, except for personalized products. You can select the payment method you want from the available options.

The customer will receive an email when the order is in transit, where he can follow its route.

If you want to pick up the order at our address, the collection is free. You have 3 business days after purchase to collect your order.

4. Shipping and Delivery Fees

The postage value is automatically calculated according to the weight of the products, destination and the total value of the order. This value is indicated before the final validation of the order.

We are not responsible for any customs and import duties and taxes that may apply to international sales.

Some items, due to their size, weight or shape, cannot benefit from free delivery.

The expected delivery time is from 2 to 10 working days, depending on the destination. Delivery times can be affected at certain times of the year due to the high number of orders, so we have no control over possible delivery delays.

In the event that the delivery does not take place within the foreseen period, you must contact us.

5. Cancellations

The customer may cancel the order, as long as it has not yet been processed. Personalized products and gift cards are excluded.

We reserve the right to cancel orders, in cases of out of stock, unavailability of the item, inconsistency in the data, or other reasons.

6. Exchanges and Returns

You may return your order, in whole or in part, within 14 days of receipt. Personalized products and gift cards are excluded.

For this purpose, you should send an email to info@debarro.pt, indicating the order number and the tax identification number or name of the sender.

After evaluating the good condition of the returned parts, the refund will be processed, in a maximum of 14 days. Original shipping costs are refundable on a gift card, valid for 1 year.

We reserve the right not to accept returns of products that have undergone any type of use, transformation, damage and/or lack of original packaging/accessories/complements.

In the event of receiving a damaged order, you must notify us on the day of delivery, sending evidence of the damaged products. The exchange or return will be evaluated, after receipt and confirmation of the condition of the products.

For shipments to Portugal, you can benefit from a free return, by scheduling the collection of the order at the original delivery address, printing and placing the return label on the packaging. If the collection is not successful, the possibility of free return is unfeasible.

7. Limitation of Liability

We make every effort to ensure that the information presented is free of typographical errors and, whenever they occur, we will correct them. In the event that the information presented does not correspond to the characteristics of the product, the customer has the right to return under the terms of point 6.

The photographs presented on the website are merely illustrative. We recommend that you consult the product characteristics, or contact us for more detailed information.

8. Dispute Arbitration Centers

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity.

More information at ‘Consumer Portal’ – www.consumidor.pt

9. Applicable law and competent jurisdiction

These Terms and Conditions for online purchases on the www.debarro.pt website are governed by the applicable Portuguese legislation.